Service and Repair
Listen to what our Customers are saying about us...
Please use my comments where ever. I cannot praise this company high enough for fast helpful prompt service. In my case making me what would have been an obsolete part. Technical and reception are first class. Very big thank you. David R Higginson
David Higginson Scunthorpe
Not an enquiry, just a thank you. There was an omission from my order received yesterday. I phoned to advise just before lunch and the missing part of the order arrived first thing today. Very impressive customer service. My bike is now back to full working order. Thanks so much for the speedy and professional service. (Order number 42890/080518/1)
Hi Sarah, I just wanted to say a quick thank you for a superb service! Cable and pulleys arrived next day and gym back to new. Thank you!
Dean Pearson UK
Hello Expert Fitness, Just a quick thank you for your product and delivery time..... Are you guys showing off or are all your orders as efficient as this??? ;) Ordered Sunday eve and received midday today, exactly the right size and well packed.... Hats off to you for such an efficient and easy order, you deserve every success with that kind of service... Looking forward to dealing with you again, will spread the word... Credit where it's due. Kindest Regards, Darran Duglan
Darran Duglan from Hertfordshire
Hi Lyndsey, I would just like to say a big Thank You for your recent service. I have been searching for new parts for my confidence USA cross trainer for a while with no luck. I don't know why it took me so long to find your site but i am glad i did. Not only did you have the part i required which no one else on the planet seems to have but your speed of delivery and communications was excellent and it was a pleasure to do business with you. I will certainly be reccomending you to others. Thank You once again. Kind Regards Wayne Darlington.
Wayne Darlington from Leicestershire
Dear Lindsey, Just a short note to say that I received my order today at 5pm as indicated on the courier email, this was so much better than other companies who do not let you know when you are likely to receive your order or give an 'am' or 'pm' slot, and most times it arrives when no one is at home or a half day is wasted . Giving your customers an hours slot for their arrival is fantastic. I have fitted the items and my treadmill is now up and running again, so I have no more excuses for sitting about Thank you so much for supplying the treadmill motor brushes and for their timely arrival they are very much appreciated. Kind regards, David
David Sillence from East Lothian
Hi Lyndsey, Just a quick note to say how very impressed and grateful I am for the excellent service received by your company. Having ordered my item late on Tuesday evening, I received it midday Thursday - brilliant! Your update e-mails and especially your text messages informing me of the item's progress were superb. The item arrived by courier exactly within the timeframe you gave me - impressive. I shall certainly use your company again and will willingly recommend you to my friends and family. Kind regards, Anne Anne Poole
Anne Poole from Basingstoke
My GX100 is now fully functioning - all thanks to the help and advice from Expert Fitness. Nice to find a quality reliable company these days - highly recommended
Having spoken to Lyndon today and having received prompt efficient service from Expert Fitness I can safely say that they are a company that really care
Hello, I Just wanted to say thanks, My Kettler Ergometer CTR1 Drive Belt arrived today and we are back up and running. Thanks for a great service and top class communication all the way. Michael
Michael Mohan from Chippenham
Sarah, I’m touched beyond words....I’m humbled and grateful.”You are the best.thanks so much for address details i will soon mail my damaged gym cable through DHL to you then you take measurements of gym cable ....thanks for everything.....Stay Blessed.
Warren Yebuah from Ghana
I would like to thank you for not only the great Posters but also your Fantastic Service! Our fitness equipment is all running great and members have commented on the difference since you took over the maintenance. Not only is your Workmanship Top Quality but your Customer Service is too, I cannot rate you highly enough! Here's wishing you all the best for the future. You really are all a great bunch of people.
Steve (Ty Glass Fitness Centre) HM Revenue and Customs Cardiff
I run a gym and bought this expert fitness treadmill commercial lube instead of my usual lube used by my gym service company. It is a huge difference in performance of the machines. When they are all running flat out in the evenings the treadmill motors are definately quieter and i no longer have the occasional tripping out the guy in the office told me that the belts and motors will run cooler. Big thumbs up from me
Jim Barnes from Cheshire
I just wanted to say again how very pleased I am with the refurbished treadmill that you supplied me. I could not believe that it wasn't new! It looks and performs like brand new! Great company, great equipment and fantastic customer service.
Hi Exercise Bike Pedal Straps arrived today, thanks for your superior service. From start to finish, getting a courier to leave stuff is always a nightmare but the company you use are first class. Happy New Year Simon
Simon Hearn from Lincolnshire
Hi Lyndsey I have revived the exercise bike pedals and they fit perfectly. Thank you very much for all your help. You have been great. I will definitely recommend expert fitness! Thanks again Kind regards Emma
Emma Roberts from Selby North Yorkshire
Great Sarah...fantastic service Kind regards and have a good weekend too. Curtis Muir
Curtis Muir from Edinburgh
Thank you for your quick service.In fact extremely fast. The replacement part was perfect. I am now up and running again. Yours Barbara
Barbara Britain from North Yourkshire
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