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FAQ's
 




Why use Expert Fitness UK for Service and Maintenance?

Expert Fitness UK has a Technical background of 19 Years within the Fitness Industry. Our core business is Service, Maintenance and Repair. Our Qualified and Professional Mechatronic Engineers have a minimum of 10 years experience to Degree level of Engineering.


Why use Expert Fitness UK for Equipment Sales Advice?

Expert Fitness UK are an Independent Service and Sales provider meaning we are not contracted to any one Manufacturer or Supplier so we can advise you on the correct Manufacture Equipment to suit Your Needs not what we are obliged to sell.


Why are you classed as a "Specialist" Equipment Company?

There are Hundreds of companies who will sell you a Fitness Product or Service that you don't really need, doesn't meet your requirements or when it breaks down are difficult to get hold of to rectify the problem.

Expert Fitness UK are one of a few Genuine Specialists in the Sales and Repair of Fitness Equipment and being Independent means we have already experienced the Pitfalls or Reliability of various manufacture products so have effectively "Done the Homework" for you.
As Specialists we will only provide products we consider to be what is "Best for You" or what we would invest in Ourselves!
We can supply the full package form Point of Sale to After Care

Our judgement is based on the following criteria:
Manufacture Background....
Manufacture Industry Reputation....
Product Quality.....
Product Reliability.....
Product Features......
Value for Money.....
Product Warranty.....
Manufacture After Sale Support.....
Repair Engineer Response Times.....


Why use Expert Fitness UK for Spare Parts?

Expert Fitness UK has a Spare Parts store stocking hundreds of Genuine and Duplicate Major Component Parts for Manufactures such as Powerjog, Trackmaster, PowerSport, Johnson, Vision, Life, Startrac, Matrix etc, etc. We regularly deal directly with Suppliers & Manufactures and Import/Export Our Own Brand Spares from the USA and Germany as well as many from within the United Kingdom.


Why use Expert Fitness UK for NEW Equipment Sales?

Expert Fitness UK can provide a "One Stop Shop" for your Fitness Equipment needs. This can be from Purchasing your existing Equipment or providing a Part Exchange Value right through to providing CAD Drawings of your new facility and Supplying and Installing your NEW Fitness Equipment.

As Expert Fitness UK prides itself on providing a Quality Service long after your purchase you have Piece of Mind that should a problem occur we will allways respond Promptly and Efficiently.


What makes Expert Fitness UK Different from Other Companies?

Professionalism, Qualifications, Skillset, Experience and Knowledge and a friendly service helps us to Stand Out. We Never Contract Out any of our work to Third Party Service Providers. If you request an Expert Fitness UK Equipment Engineer then that is what you will get.


Should I be Cautious Purchasing Equipment through Web Sites?

Of Course you should!
 Before purchasing anything through any Web site, check that the Company clearly provides their Contact Details and has a proper Business Address beforehand.
Make contact with them to establish exactly how easy it would be to do so should you encounter a problem with the product!
There are many Companies trading as "Ivory Towers" with Nothing behind them and often operating from their Front Room! Check the Spare Part Support In and Out of Warranty especially "Home Use Equipment".


Do you have a Show Area where we can view your Equipment?

Expert Fitness UK welcomes any Existing or New customers to visit our Company address where they can view our Workshop, Offices or Fitness Equipment Show Area.
Any Extended Warranty or Yearly Service Contracts can also be discussed directly with our Service Engineering Department.
All we ask is that whenever possible please do make an appointment with our office, this will ensure that the correct person is available to meet you as well as allowing us to stock up on Tea and Biscuits..........


Do you Only sell your Services to the Trade?

Private Individuals or Commercial customers who believe they would benefit from an Expert Service Provider who can also save them money through Sales, Maintenance or Spare Parts are welcome to Contact Us.
We look forward to your Call!


What is your Area Coverage for Engineer Callout?

We are determined in "Setting The Standard" for Service Excellence throughout Wales and the South West Region, although providing it is Cost Effective for our Customer then Of Course we can offer our Callout Service outside of this area.


Do you offer any Testimonials to back up you Services?

Expert Fitness UK
welcomes any Customer Feedback Good or Bad. Customer References are available On Request. However if you wish to view a selection from our recent Customers comments then please Click Here.

Customer Base: Military, Police, Fire Service, Hospitals, Local Authorities, Hotels, Domestic and Private Customers, Original Equipment Manufactures, Specialist and Independent Service Providers etc,etc


Do you offer Consultancy or Maintenance Engineer Training?

Expert Fitness UK occasionally offer "In-House" and "On-Site" Independent Engineer Training Services & Consultancy Service for individuals or Companies looking to gain from an Expert Fitness UK Engineering level of Competency.
Expert Fitness UK can assess the Maintenance Training Needs within your Company or Organisation and provide necessary Training or offer Basic Maintenance Programs to Facility Maintenance Management Teams in providing the Confidence and Correct Maintenance Procedures for carrying out their own Basic Equipment Maintenance to an Expert Fitness UK  Set Standard!

 
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